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Privacy Policy

Last updated: 21 July 2026

1. Who we are

This Privacy Policy explains how Express Refund Limited (trading as "RefundNow", "we", "us") handles your personal data. We are registered in England & Wales (Company No. 06676777), registered office: 32 Lechlade Road, Great Barr, Birmingham, B43 5NF.

We are the data controller for the personal information described in this policy. For any privacy-related queries, contact us at privacy@refundnow.uk.

2. What data we collect

  • Identity data: first name, last name
  • Contact data: email address, phone number, postal address
  • Case data: details of the loss, transactions, exchange/wallet identifiers, supporting documents you upload
  • Account data: hashed password, login timestamps, IP address, device/browser information
  • Communications: messages exchanged with our recovery agents

3. Why we use it (lawful basis)

  • Performance of contract: investigating and pursuing your recovery claim
  • Legal obligation: anti-money-laundering, KYC, accounting
  • Legitimate interest: fraud prevention, securing our platform, improving the service
  • Consent: marketing emails (you can withdraw consent at any time)

4. Who we share data with

We never sell your data. We share it only with:

  • Recovery agents and forensic partners working on your case
  • Banks, exchanges, and law-enforcement bodies when chasing recoverable funds
  • Our hosting provider (data is processed in the EU/UK only)
  • Regulators or courts where legally required

5. How long we keep it

Active case data is kept while your case is open. After case closure we retain records for 6 years (UK statutory limitation period) and then securely delete them, unless a longer period is required by law.

6. Your rights

Under UK GDPR you can ask us to:

  • Access a copy of your personal data
  • Correct inaccurate data
  • Erase your data (subject to retention obligations)
  • Restrict or object to processing
  • Receive your data in portable form
  • Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, email privacy@refundnow.uk.

7. Cookies

We use only strictly necessary cookies for login and session security. We do not use third-party advertising or tracking cookies.

8. Changes

We will post any changes to this policy on this page and update the "Last updated" date.